Can't withdraw earnings and no response from customer service for 4 days

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Catherine

• November 26, 2017 18:11

Despite being able to make withdrawals previously, I am now unable to withdraw my earnings and being told that there is a problem with my payment method. I contacted customer support about this on Thursday but to date have received no response. Now, today, PPH have added insult to injury by sending me a message reprimanding me for a slow response time on a Sunday and threatening to lower my profile rating. I think this is somewhat hypocritical of them under the circumstances and obviously I don't have much incentive to respond to work requests as I cannot withdraw my earnings!
From threads I can see that lots of users are having the same problem accessing their money. This is wholly unacceptable and needs addressing immediately.
Katy

1

• Official comment

  

  Permanently deleted user

  • November 27, 2017 12:29

  Hello
  
  Thank you for your message.
  
  I would like to inform you that the profile name has been updated as per the attached. You may now check in your account.
  
  Please let me know if I can help you with anything else.
  
  Thank you.

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