Invoice declined by PPH client
I am a seller. What's my fault? I am not getting paid after delivering work. Buyer has paid me but PPH cancelled. Buyer is not responding now. How can I resolve it? My account is document verified.
PPH Admin: Buyer we would like to inform you that your account remains unverified. Therefore we are unable to release your invoice payment to the Seller. Please login to your PPH account and follow this link in order to provide the required documents and verify your account https://www.peopleperhour.com/settings/idDocuments?autoOpen=1. Thank you
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Official comment
Hello again Md Mohi
I hope my message finds you well. Thank you for your response.
I understand your frustration.
If the buyer does not provide us with the documents requested we will have to proceed with the suspension of his account because our policy about the verification of our users is very strict. However, once you have sent all the proof of work and you were communicating with the buyer through the workstream our Payments Team will evaluate this issue and it is possible the money will be held in Escrow.
The money might be held in the Escrow up to 6 months and afterwards as long as you have done all the work the buyer requested our Payments Team will be able to evaluate and release the funds to your account. It is a long process but I hope you understand that we have to be very cautious with issues like that.
Please keep up the good work and do not worry.
I am at your disposal for any further inquiries that might come up.Comment actions -
I have same problem, i will consider this totally unfair towards seller's. why PPH allow buyer to get job done before verification of account?
when we seller's account is verified and there is proof of work they whey they keep money in escrow, if buyer account is not verified then they keep their account suspend but they should transfer money to seller, if work done and sellers account is verified
thanks,
sajan
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