Time to return funds to seller's escrow

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Brahim

• December 21, 2017 18:38

Hello

 

I want to know the maximum time needed to return funds to my escrow (I am a seller)! I asked for a withdrawal and it was refused and now it's taking for ever to return it to my escrow!

A ticket is already opened so please just tell me how long will it take so I can rest! I am tired of contacting you for updates and getting the same 'for security measures' answer!!!

 

thank you

1

• Official comment

  

  Permanently deleted user

  • December 22, 2017 11:49

  Hi Brahim,

  It should take a maximum of 7 working days to process as the payments team will sometimes go through some rejected payments very carefully and re-verify documents etc. I request you to be patient.

  Please let me know if I can help with anything else.

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  Brahim

  • December 26, 2017 07:32

  hello

   

  I had the worst experience ever with your support team! They are so rude! Yes I've been impatient and I am right to be so, because my client is killing me about the refund! But you're supposed to "support" notignore me because I was impatient!

   

  My ticket has not been updated in 3 days now! It's been 7 days now and still no updates, no refund!

   

  I created a new ticket hoping it migh get a response and you closed it withour an answer!

   

  Well thank you! just give my F" money and you'll never see me again... most regretable decision I made is joining peopleperhour!

   

  AND don't remove this message please! Take reponsibility for your actions, all I said in this message is just the truth, if you don't like other people to see it, then treat your sellers better!

   

  thanks again

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  Brahim

  • December 26, 2017 11:49

  Hello Kelly

   

  please check this for me because Sakkis, the support member who is supposed to help me with that ticket, is ignoring my messages!

   

  Please help! Please return my money to seller escrow today!

   

  thank you

   

  kind regards

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• 

  Simon

  • December 26, 2017 16:09

  Hello Brahim

   

  excuse the intrusion but I just joined pph today and I was checking the community posts, when I saw your post it got my attention!

   

  I have many clients with at least 1000£ per month of work, and I need to make sure we (me and my clients) won't have any trouble! I see that you have an issue, for me this kind of issues could cost me revenue.

   

  Anyway, please update as soon as you get an answer from pph, based on your update I will decide whether to bring my client here or choose a different freelancer platform.

   

  I wish you best of luck, hope they will assist you soon and you issue will be solved, because I heard a few good things about pph support!

   

  thank you

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  Brahim

  • December 26, 2017 21:58

  Hello Simon

   

  so far no answers from the support member who's supposed to help me with the ticket I opened +7 days now! And you can see that Kelly didn't answer yet either!!

   

  I will let you know how this ends, and leave an update here!

   

  Thank you

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  Brahim

  • December 26, 2017 22:04

  hey Simon, just got an answer from the support actually, I believe they will help me figure this out after all, just hope it won't be long!!

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