I am unable to speak with freelancer / blocked by moderate ninjas

Hi,

It was the first time when I made any transaction on peopleperhour and even if payment was taken I am unable to communicate with the freelancer and I get the message below. Please refund me my money or let me get the service I have paid for.

Thanks:
"

Hi,

I have received a similar message from the website. I have already paid money but didn't allow me to email the freelancer to explain what I need. Please

Message below:
"Our Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions. For that reason, your message never reached XY Inbox. If you want to talk this through, just contact us"
Since it is the first-ever transaction I did on the website I simply want to get my money back and cancel everything as it is impossible to contact the service required.

Thanks

Official comment

Community

January 09, 2023 11:48

Hi there Marta, thanks for your message and sorry to hear you're having some trouble.

We can see your ticket in the system and a member of the team has responded and helped with your query.

Best wishes,

The Community Team

Jhaneen

January 22, 2023 15:39

Hi, I'm a freelancer on the site. I think I know the problem. It is against Terms of Service on PeoplePerHour, and a lot of freelance sites, to have communications outside of that platform's messaging system. So, asking to continue contact through email is frowned upon.
I don't know why they still took your money. I'd still take that up with the support team, if I were you. Maybe try submitting a ticket too.
I'm really sorry about this. I know a lot of people prefer email. I hope you get this sorted out.

I am unable to speak with freelancer / blocked by moderate ninjas

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