I am unable to speak with freelancer / blocked by moderate ninjas



  • Official comment

    Hi there Marta, thanks for your message and sorry to hear you're having some trouble. 

    We can see your ticket in the system and a member of the team has responded and helped with your query. 

    Best wishes, 

    The Community Team

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  • Jhaneen

    Hi, I'm a freelancer on the site. I think I know the problem. It is against Terms of Service on PeoplePerHour, and a lot of freelance sites, to have communications outside of that platform's messaging system. So, asking to continue contact through email is frowned upon.
    I don't know why they still took your money. I'd still take that up with the support team, if I were you. Maybe try submitting a ticket too.
    I'm really sorry about this. I know a lot of people prefer email. I hope you get this sorted out.

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