Yesterday I paid a deposit to a freelancer, the transaction became infected with the ninja moderated message meaning no further communication was possible. Today I find the entire transaction/job has disappeared. The money has left my bank account though. Why is there no phone or live chat to deal with these issue. So many people (I now see are having the same problem). People per hour needs to up it's game significantly or its reputation will sink, if it hasn't done already. Very disappointing, glitchy tech meaning peoples jobs are screwed up and mad customer service.
Hi there, sorry to hear you're having trouble and you're unhappy with support. We've raised a ticket with the support team who will be happy to help.
For the future, the quickest and most effective way to reach someone is to submit a ticket to our Customer Support Team through this link >> http://support.peopleperhour.com/hc/en-us/requests/new.
Hi, I'm a freelancer on the site. I just responded to a similar post. I don't know if this is what you did, but It is against Terms of Service on PeoplePerHour, and a lot of freelance sites, to have communications outside of that platform's messaging system.
I don't know why they still took your money. I'd still take that up with the support team, if I were you. Maybe try submitting a ticket too.
I'm really sorry about this. I know a lot of people prefer email. I hope you get this sorted out.
Hi Jhaneen, Thank you for your reply. I didn't put any contact details in the message, only information about the job. The moderation message also told me that the message to the freelancer had not been delivered. This wasn't true, she got the message but was unable to reply. to me about the job The messages from Sofia from the support team contained links that I needed to click on to get her support reply. None of those links worked, they simply came back with a 'page does not exist' message. Then, the email replies I sent to Sofia saying the links didn't work, were either not received or not read because I kept getting follow up emails saying that as I hadn't replied, perhaps my problem had been resolved.
The freelancer complained as well and eventually got the matter dealt with and the transaction was free to continue.
The fact is, it was probably a technical glitch that originally caused the issue but the back up that followed was very poor. Having check the forums, loads of people have had the moderator blocked problem for no reason. Anyway the result of this is that I simply won't use people per hour again. I've used it many times over the last five years, but have returned again after lock down to find something has obviously changed.
It's a shame though.
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