Support poor



  • Official comment

    Hi there, sorry to hear you're having trouble and you're unhappy with support. We've raised a ticket with the support team who will be happy to help. 

    For the future, the quickest and most effective way to reach someone is to submit a ticket to our Customer Support Team through this link >>

    Best wishes,


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  • Jhaneen

    Hi, I'm a freelancer on the site. I just responded to a similar post. I don't know if this is what you did, but It is against Terms of Service on PeoplePerHour, and a lot of freelance sites, to have communications outside of that platform's messaging system.
    I don't know why they still took your money. I'd still take that up with the support team, if I were you. Maybe try submitting a ticket too.
    I'm really sorry about this. I know a lot of people prefer email. I hope you get this sorted out.

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  • Janis

    Hi Jhaneen,  Thank you for your reply.  I didn't put any contact details in the message, only information about the job.  The moderation message also told me that the message to the freelancer had not been delivered. This wasn't true, she got the message but was unable to reply. to me about the job  The messages from Sofia from the support team contained links that I needed to click on to get her support reply.  None of those links worked, they simply came back with a 'page does not exist' message.  Then, the  email replies I sent to Sofia saying the links didn't work, were  either not received or not read because I kept getting follow up emails saying that as I hadn't replied, perhaps my problem had been resolved.  

    The freelancer complained as well and eventually got the matter dealt with and the transaction was free to continue.

    The fact is, it was probably a technical glitch that originally caused the issue  but the back up that followed was very poor.  Having check the forums, loads of people have had the moderator blocked problem for no reason. Anyway the result of this is that I simply won't use people per hour again.  I've used it many times over the last five years, but have returned again after lock down to find something has obviously changed.

    It's a shame though.

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  • Jhaneen

    That is much worse than I thought. I'm glad you were able to find a solution to the problem. I hope service changes for the better in the future for both clients and freelancers.

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