Unable to Make Payment
For the past few days I have attempted to make the deposit to start work on a couple of projects. Every time I enter the security code a message come up and says additional verification is needed. I have called my bank and the bank says there is nothing wrong with the card. This is the card that is stored on PPH and has been used several times before, so no additional verification is needed. I also tried a different credit card from a different bank and got the same error. I called the bank and same answer, nothing is wrong with the card. I tried the card on amazon and it works. I really need this fixed ASAP so I can pay my freelancer.
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Official comment
Hi there, thanks for your message, and sorry to hear you're having some trouble. We've created a ticket for you with the support team who will look into this for you.
Hopefully this will be resolved soon,
Best wishes
The Community Team
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Hi
I just tried to process payment again today and I am still getting the same error - I tried 2 different credit cards - one card that is already stored on PPH and another card from a different bank and I am still getting the same error. its been 6 days since I requested support and no solution so far - please review and assist.
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