Unable to make a payment
For the past few days I have attempted to make the deposit to start work on a couple of projects. Every time I enter the security code a message come up and says additional verification is needed. I have called my bank and the bank says there is nothing wrong with the card. This is the card that is stored on PPH and has been used several times before, so no additional verification is needed. I also tried a different credit card from a different bank and got the same error. I called the bank and same answer, nothing is wrong with the card. I tried the card on amazon and it works. I really need this fixed ASAP so I can pay my freelancer.
-
Official comment
Hi there, thanks for your message, and sorry to hear you're having trouble. We've raised a ticket for you and a member of the team will be in touch as soon as they can and will look into it in more detail.
Best wishes,
The Community Team
Comment actions
Please sign in to leave a comment.
Comments
1 comment