No Support on the site. Mr xenios are there?

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shakeel

• March 03, 2023 13:25

Project is completed and buyer is completely offline since one month and when I created a ticket about this issue support is unavailable and I am not getting replies. I have never een a worst support system like this before.

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• Official comment

  

  Community

  • March 03, 2023 13:59

  Hi Shakeel

  As advised by our customer service agent, please don't continue to send follow-up messages to your ticket, as this puts your ticket to the back of the queue and will take longer to be responded to. 

   If your buyer is not responding to you after you have completed the agreed work, then you should raise a dispute in your workstream and our team can investigate this for you. 

  Hope this resolves your issue. 

  Best wishes

  The Community Team

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  shakeel

  • March 03, 2023 22:45

  I am not getting replies on the ticket until many days so then I send message.

  Raising dispute is not free and escrow have 50% of total job amount If I raise dispute will get 100% payment of my work?

  I have done some extra work which is also need to pay-off.
  
  I want Peopleperhour to provide me phone number and email address of buyer If not I want you to contact him and get my payment from him.

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