No emails coming from People Per hour

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Bill

• September 07, 2023 09:31

I have an open project, every time the freelancer sends an update, no emails are coming from PPH! I keep logging and there are updates. This is becoming a pain. There should be an option to contact PPH support direct, but I cannot find it.

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• Official comment

  

  Community

  • September 08, 2023 07:39

  Hi there, we're sorry to hear you're not receiving notifications. Please email support@peopleperhour.com or submit a ticket to our Customer Support Team through this link >> http://support.peopleperhour.com/hc/en-us/requests/new.

  Hope this helps.

  Bets wishes, 

  The Community Team

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  Gadi

  • October 04, 2023 13:47

  I'm having the same problem exactly but I'm a long time seller, and I missed messages from all the buyers who messaged me in PPH. The last time I received a notification email about an incoming message from a buyer was on the 18th of September! I will contact now customer support.

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  PureBlue

  • January 19, 2024 18:01

  I'm also having the same problem. Its a nightmare as I have to keep logging in to see ive got a reply.

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  Nancy

  • January 19, 2024 22:43

  This shouldn't need a ticket.  PPH should just address this as it's an issue for everyone.  We're not receiving email notifications on client messages anymore.  Rather than deal with 101 customer support tickets, can you just rectify this or give a statement here as to what is the reason?    

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