Refund
Good day. I saw a request for a refund to a Buyer. Now it has been confirmed. At this time, the customer wrote to me to redo my work. But there are no funds in Escrow anymore. I would like to know what a freelancer needs to do after refund by Buyer. I understand that this order has been cancelled? And if I redo this order, then I have no guarantee that I will receive the funds? If the buyer did not accept my work in full, made a refund and did not provide evidence of my incompetence, can I refuse to redo the order?
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Official comment
Hi Maryna
If your buyer has requested and received a refund, then you should not redo any work until the buyer has agreed to a new budget and pays the deposit into escrow for this.
Hope this helps.
Best wishes
The Community Team
Comment actions -
Hi Maryna,
Yes, you should either have funds in escrow, or refuse to work. I am assuming that this was a new client for which you never worked and never got paid. However, if the client is asking to redo the work that he/she previously paid, and this refund was for some other work, then the case would be different.
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This is a new client. He placed an order, I did the work. The funds were in Escrow. I waited some time for feedback so that I could then send an invoice for payment. After that I received negative feedback in addition to the request for a refund. In this feedback, he said that he wants me to completely redo the order.
The refund request has been approved shortly.I went here to the forum to find out what to do in such situations. In fact, there is no funds in Escrow, I have not received any payments, but the customer wants me to redo the order. Although there are no guarantees that I will completely redo the order and receive money for it, since there are no funds in Escrow. And the client can get a new version of my work and not pay anything.
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