How long takes correct my first name?

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Del Valle Paola

• April 14, 2023 00:31

Hi! 

At the end of March, I sent an email and my ID to correct my first name so that I could associate my payment method. However, it has been more than 10 days and I have had no response from customer service.

Does anyone know how long this process can take?

Thank you

1

• Official comment

  

  Community

  • April 17, 2023 07:32

  Hi Paola, thanks for your message - we're so sorry for the delay however we can see that a member of the team has responded to you now and you have provided the relevant documentation. Hopefully, this will be resolved soon! 

  Best wishes, 

  The Community Team

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