Problem with buyer.

Dear PeoplePerHour Team, I hope this message finds you well. I am writing to bring to your attention an issue I am facing with a recent client and their payment for a successfully completed project. I appreciate your prompt assistance in resolving this matter. I am pleased to inform you that I have successfully completed a project for a client through the PeoplePerHour platform. The work was delivered on time and according to the agreed-upon requirements. The client seemed satisfied with the outcome, as they he has already provided me with a positive review for my services. However, despite the project's successful completion, I have encountered a problem with the client regarding their payment. I have made numerous attempts to contact him.but he has been unresponsive. It has been 4 months. I find to be highly unfair and unprofessional. Given the nature of this situation, I kindly request your intervention and support in resolving this matter. I understand that PeoplePerHour has policies and measures in place to protect freelancers in situations like these, and I would greatly appreciate it if you could assist me in retrieving the payment for the completed project. I have always relied on the PeoplePerHour platform to provide a safe and fair environment for freelancers like myself. I trust that you will uphold your commitment to ensuring that freelancers are treated fairly and that payment disputes are addressed promptly. Please let me know what steps I can take and the necessary information you require to help resolve this issue. I am more than willing to provide any additional documentation or evidence to support my claim. Your timely assistance in this matter will be highly appreciated. Also, can you please provide me his email address so that I can email him from my end . it's past 4 months already Thank you for your attention to this matter, and I look forward to a swift resolution. Sincerely, Timileyin

Official comment

Community

October 25, 2023 17:22

We're sorry to hear you're having trouble. As Nancy mentioned, you will need to raise a ticket as the support team is the best team to help with this. We can see you have a ticket in the system already and a member of the team will respond as soon as they are available.

Best wishes,

The Community Team

Nancy

October 22, 2023 14:19

Send PPH a ticket - by the time they read this, another few days will have passed, but they won't give you a client's email address for two reasons: One GPDR and two, communicating outside of the platform is banned.

Problem with buyer.

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