system doesn't realise i have uploaded my portfolio

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Hanna

• November 01, 2023 14:59
• Edited

Hi,

Could someone help me with the below?

I created a profile, submitted it, got an automated reply that I need to upload a portfolio to be accepted. Uploaded a portfolio, submitted it and got a system reply, that said my account has been approved. I opened my account, and it says I can't start working, because my portfolio is missing. But when I open my page, my portfolio is already there...

I tried to submit a ticket, but I keep getting the automated reply "Sorry your account hasn't been accepted..." but that is not the problem!

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• Official comment

  

  Community

  • November 01, 2023 20:39

  Hi Hanna, sorry to hear this! We have created a new ticket for you and escalated your query to a team member to look into it more closely. 

  Thanks for your patience and hopefully this can be resolved soon.

  Best wishes, 

  The Community Team

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• 

  Hanna

  • November 06, 2023 12:09

  Hi,

  I was wondering, how long will it take to resolve this issue?

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