Urgent - cannot access workstream with offer buyer - cannot complete the work within the time expected

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Claire

• May 05, 2023 07:39

See the screenshots below, I have payment sitting in my escrow and someone has bought an offer, but when you click the envelope it goes to the second screenshot - URL doesn't exist.

I cannot contact the buyer in any other way to warn them of this issue as they are not a 'verified freelancer' so the contact button doesn't work.

I am worried that the delay in my response times is going to leave a bad review.

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• Official comment

  

  Community

  • May 05, 2023 07:49

  Hi Claire, thanks for your message and sorry to hear you're having some trouble! We've created a ticket with our support team and someone will be in touch as soon as they can to help get this resolved. 

  Best wishes, 

  The Community Team

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• 

  Fayej

  • May 18, 2023 17:08

  https://support.peopleperhour.com/hc/en-us/community/posts/15075116077329/comments/15075409129745

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