Mr xenios where are you? Your support agents are sleeping.

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shakeel

• November 22, 2023 11:51

Ticket #1190167 was created 13 days ago and no agent bother to reply. This is how we'll be treated If we need urgent help?

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• Official comment

  

  Community

  • November 23, 2023 15:47
  • Edited

  Hi Shakeel,

  I can see someone has replied today. Apologies that you've experienced such a delay, this is due to an unusually high number of tickets at the moment.

  Best wishes,

  The Community Team

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  Huseyin

  • November 24, 2023 19:20

  This problem is slowly being solved sir. We should not just overwhelm PPH Officials

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  shakeel

  • November 27, 2023 13:52

  Thank you so much for reply and promot action to my issue after my post. I hope the authority will make enhancements to improve their support department.

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  Nikola

  • November 29, 2023 10:45

  The agents didn`t bother to read the tickets. I have all of my tickets marked as "solved" and some of them dont have any reply. 

  I haven`t experienced WORSE customer support. 

  IF they reply i get the same automated message. 

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