I need suggestions

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Raza

• May 13, 2023 14:55

Here is the scenario. The buyer started a workstream the invoice was for $100. After the delivery, there was some misunderstanding with the buyers' requirements and we both agreed on 50% payment. Now When I raise the invoice it's fixed what option do I have to ask him to deposit 50 and refund him back 50? 

Should I ask for a deposit of $50? because I see $100 in this Escrow mentioned so how can the buyer pay me $50 out of escrow and get $50 refund?

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• Official comment

  

  Community

  • May 15, 2023 08:20

  Hi there, thanks for your message, and sorry to hear you're having trouble. We can see your ticket in the system and a member of the team will be in touch as soon as they are available to help resolve your query. 

  Best wishes,

  The Community Team

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  Raza

  • May 15, 2023 09:55

  Yes that I am hearing for the last 10 days.

  

   

  Can you see the response of the staff? Is this how a professional team handles issues? So disappointed by staff's response!!

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