Does the customer support read tickets?



  • Official comment

    Hi Nikola,  we're sorry to hear that you're experiencing a long wait time with our customer service team.

    Due to a high demand for support, they are unfortunately dealing with delays - apologies for any inconvenience caused.

    Please be assured that if you raised a support ticket or emailed, a member of the team will respond to you as soon as they can and help resolve your query. Typically this can take up to 10 working days. 

    Best wishes

    The Community Team

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  • Adam

    From other threads there are issues and they do state 10 working days. Sending multiple requests will also push back any response.

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  • Nikola

    Yes, I tried multiple requests, but I keep receiving the same message just different support agent. 

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