Cant make a payment

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Aiste

• November 29, 2023 12:03

I cant make a payment, i post a project and want to accept one of freelancers offers and pay for it but keep getting error message contact member support, tried 3 different cards already. 

 

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• Official comment

  

  Community

  • December 01, 2023 08:16

  Hi Aiste, sorry to hear you're having trouble with a payment.

  We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that.  This is because tickets are sorted based on the date of a customer's last reply which has pushed your query to the back of the queue.

  We have escalated your query to a team member who will look into this and respond as soon as they are available. Please be assured that your ticket is in the system and we will get back to you when we can, due to a high demand for support, we are experiencing delays. 

  Best wishes,

  The Community Team

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