Is anyone else having delays in withdrawals?
Thanks for getting in touch, and apologies that you’ve been experiencing a slight delay to your withdrawals.
Due to unforeseen technical upgrades and improvements in our financial systems, we regret to inform you that there will be a slight delay in processing payments. While we normally aim to complete payments after your clearing period within 1 to 2 working days, the enhanced security measures and system optimisations have necessitated a slightly longer processing time of 3 to 4 working days.
Please be assured that we are actively working to expedite the payment processing and minimise the delay as much as possible. Our team is dedicated to resolving this situation promptly, and we expect payments to return to the usual 1 to 2 working days following the clearing period timeline.
We sincerely apologise for any inconvenience this delay may cause and appreciate your understanding during this transitional period.
Thank you for your continued collaboration and understanding.
Best wishes,The Community Team
Yes, I do.
Have contacted them and have raised the issue, no respond :(
When did you guys requested the deposit?
2 days ago
I am too. A withdrawal I made on Monday worked fine, but I'm stilling waiting for one made on Tuesday and Wednesday. Usually it happens the next working day for me.
Same here Lauren. I have been informed an issue with Paypal but not on other methods
I withdraw it to my bank account, and it usually goes in the next working day. Tuesdays payment would usually have gone into my account on Wednesday, but it's Thursday and it still says "process pending by PPH"
I am in the exact same situation Lauren
I've submitted a request to PPH, but not sure how long they take to reply lately. I've had a few delayed withdrawals over the years on PPH, but there used to be someone to chat to ask about it.
Yes, I do. My 14-day clearance period was completed and I requested withdrawal on the morning of December 7, 2023 (Thursday). Today is December 13, 2023. 4 business days (6 days including weekends) and 4 hours have passed since my 14-day clearance period, but my withdrawal request is still in pending status. I wrote to support more than 24 hours ago, they stated that they would get back to me within 24 hours, but even though this time has passed, there is no response. I have been a full-time freelancer for 11 years. I have been doing business on this platform for 3 years. Since we could not earn 6000 GBP or 2000 GBP in the last 2 months, we were even forced to wait for a clearance for a long period of 14 days instead of 3 or 7 days. We tolerated an irrational practice as if the money was cleared more easily when we earned a lot. But isn't being treated like a fool over these 14 days and being kept waiting for more than 2 working days disregarding the rules you set yourself? In this case, aren't you violating the terms of the contract between us? Obviously, you spend more than you earn in PPH, and sometimes the money outflows exceed the money inflows and you don't have the money to pay. But remember, you receive your commission in advance. The money you keep waiting is our money, the money in return for our labor. What a shame... In short, it is a complete disappointment for freelancers like me, who work under difficult conditions and wait for long periods of time to get a reward that is not very high for their labor. There will come a day when we no longer need you, you will need us. Then, even if you apply no clearance period instead of the 14-day clearance period, you will not find us with you. Should we write a collective complaint letter to the regulatory authority you are affiliated with? Tell me, PPH, what should we do?
I just wrote the following article to PPH support. If these problems continue like this, I am thinking of finding the regulatory authority to which PPH is affiliated and writing to them. I'm really tired of this hypocritical treatment that makes me look like a fool. Whatever happens, let it break where it thins!
Subject: Urgent: Unresolved Withdrawal and Disregard for Freelancer Concerns
I hope this message finds you well. I am writing to express my deep concern and frustration regarding the ongoing issues with my withdrawal request and the lack of response from your support team.
My 14-day clearance period concluded on December 7, 2023, and I promptly submitted a withdrawal request on that same morning. As of today, December 13, 2023, four business days (or six days including weekends) and four hours have passed since the completion of my clearance period. However, my withdrawal request remains in a pending status.
Despite reaching out to your support team more than 24 hours ago, I have not received a response, even though they assured me they would get back to me within that timeframe. This delay is unacceptable, and I am growing increasingly concerned about the lack of communication and transparency in this matter.
I have been a dedicated full-time freelancer for 11 years, with three years of experience on your platform. The extended 14-day clearance period, especially when we couldn't meet the earning thresholds in the last two months, has been a significant inconvenience. I understand the need for security measures, but the prolonged wait is both unjust and contrary to the expectations set by your platform.
Being treated as if the money clears more easily with higher earnings is not only irrational but also goes against the principles of fairness and equity. Moreover, the extended delay of more than two working days after the clearance period violates the terms of our agreement.
I acknowledge the challenges platforms like yours face in balancing expenses and revenues. However, it's important to emphasize that freelancers, like myself, rely on timely payments for the services we provide. The prolonged waiting period, without clear communication and resolution, is both disheartening and unprofessional.
I urge you to reconsider your policies and practices to ensure fair treatment for freelancers who contribute significantly to your platform. If these issues persist, it raises concerns about the ethical standards and business practices of your company.
In light of these ongoing challenges, I am left with no choice but to consider more formal avenues, such as filing a collective complaint with the regulatory authority affiliated with your platform. I believe that addressing these issues is crucial for maintaining a positive and collaborative environment between freelancers and your platform.
I'm in the same boat as you and still waiting for the withdrawals to be processed and honestly, this is totally unacceptable what PPH has been doing with us, treating us like nothing, they don't have a proper customer support, I have also launched a support request to them and there is no response them, they are just generally copying and pasting a generic response to everyone thats it!
Could you pls leave your comment here once you receive your withdrawal? Because I also requested on 7 December and still there its shows in processing status.
Sure, @Ali. I'll write whenever they send the money to payoneer. I hope this situation doesn't last too long for all of us.
Yes, definitely @Recep
In the past years, the same incident happened too when they were outsourcing the withdrawals to some other company and it took a lot of time for the withdrawals time to come back to normal, I hope this time it won't be the same and is resolved earlier!
@Recep, just wanted to let you know that I received the funds just now so yours should also be on the way!
@Ali, PPH approved withdrawal 2 hours after my message here. It's really very interesting. Next time, in order to accelerate the approval process, I'll write a message here.
That's right, and the way you wrote everything in full detail was very impressive! I'm with you on this.
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