Where is support

19 days have elapsed since I sent a request and not a single response from the support team. This site is getting worse every day. Here are some simple tips for your management:

1. Hire more staff and have a reasonable 3-day turnaround for queries.

2. Quit the copy-and-paste responses.

3. Remove the sign-up button on the website if you are not accepting applications.

4. Delete or archive profiles that are not active in the last 2-years.

5. Promote freelancers that work on your site. Again today a designer that has no reviews since 2020. Complete joke.

Official comment

Community

June 01, 2023 08:36

Hi Adam, thanks for bringing this to our attention. We have escalated your ticket to a senior member of the support team to look into it and provide a response. We appreciate your patience while we work through things, we are currently experiencing a high demand for support at the moment which unfortunately has led to delays.

Thanks for your understanding.

Best wishes,

The Community Team

Where is support

Comments

Didn't find what you were looking for?