Payment account documents

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Shaker

Hello,

I'm a freelancer on your platform, and I was trying to upload the required Identification documents. There is no issue with the national id card but I have an issue with utility bill because I'm living in rental flat and the name on it will be the land lord's not mine, and for the bank statement, I have pre-paid card called easy pay and there is no name on it and I don't think there is one in the statement also but I will get one from an ATM to check it. I have been using it for a while without issues and it's verified on my paypal account. So is there any other way to continue the process payment account?

Best regards,
Shaker Sharabi

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  • Official comment
    Community

    Hi Shaker, thanks for your message and sorry to hear you're having trouble verifying. 

    We can see your ticket in the system and a member of the team will help you as soon as they are available. They will provide the next best steps and information.

    Hopefully this will be resolved soon, 

    Best wishes,

    The Community Team

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  • Shaker

    Thanks for your response.

    Actually, I get an answer on another post I created when I didn't get a responding neither through email nor here. Now I wanna make sure, there is no problem to upload the documents in my native language?

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