Is anyone working in support

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Adam

• June 13, 2023 17:31

12/05 I raised a ticket with one response from Fortune and radio silence since. It is a disgrace to not have some form of active support. Where are the support team? Why are you not hiring anyone? What are the service time now, 1 month+ for a cut and paste comment?

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• Official comment

  

  Community

  • June 14, 2023 11:07

  Hi Adam, thanks for your message. We're experiencing an unprecedented amount of support just now and we do apologise for the delay and inconvenience this has caused. 

  We've looked into your ticket and have escalated this to a is a senior member of the support team to investigate and communicate back to you with an update. We hope we can get this resolved soon and thank you again for your patience. 

  Best wishes, 

  The Community Team

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  Gadi

  • June 18, 2023 17:23

  PPH Support has been ignoring my ticket for a month now as well. Ticket #1084334 which was opened 10 months ago, sent a request for an answer a month ago, then another follow-up 22 days ago, then another follow-up 14 days ago. 3 consecutive messages in the thread from my end without a response from PPH Support. Even opened a new ticket to ask why ticket #1084334 is not being handled, this new ticket was closed after few days without giving me there any response. And this is when I'm ranked 50th on this platform. PPH - You should at least provide some priority to the TOP CERT sellers.

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