Client ask me refund after 29 days of Payment release

Hello Community,

Recently, One of incident happen with me. In my WorkStream I completed the project and client was paid invoice as agreed and provided good feedback on workstream. there was one of issue which was related to Payment Gateway company and Client agreed that also. Client already contacted them but He did not get the answer as he want because it's third party choice.

All things was going well. Client Paid the invoice and He said that It is okay for now. Suddenly after 29 days he posted message in Workstream and include PPH admin and ask me to provide refund because website was not functioning. And another developer is available in other technology in less price than I estimated and he paid. Everything was well from client end before 29 days and He paid everything which He had agreed. He mentioned suddenly that While We were working on the project, your response was slow. Is that reason?

Official comment

Community

July 17, 2023 08:08

Hi there,

Sorry to hear you're having issues. We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that. This is because tickets are sorted based on the date of a customer's last reply which has pushed your query to the back of the queue.

We have made a note on your ticket and a member of the team will be in touch as soon as they are available to help with your query.

Best wishes,

The Community Team

Client ask me refund after 29 days of Payment release

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