Where is my Escrow and why is customer support so bad?

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Ian

• March 20, 2024 12:34

I awarded a freelancer a project. Turns out he had no idea what he was doing and only got the project partially done. We agreed on a partial payment, for which he issued an invoice and I paid.

Money is still stuck in escrow.   I have sent a couple of messages to the help center but they are taking forever to answer. 

As I need that money to continue the project, and as I haven't heard back from the Help Centre yet, I have tentatively marked the job as "completed".  So far the amount in escrow has not been returned to me: let's see what happens...

This makes for a bad customer experience for sure....

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• Official comment

  

  Community

  • March 22, 2024 15:40

  Hi Ian

  I can see that you're in conversation with our customer service agent. Please continue to keep the communication there and they will help you resolve your issue.

  Best wishes

  The Community Team

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  Adam

  • March 20, 2024 15:07

  If the money is still stuck in the escrow - then request a refund in the workstream. Above the text box is a dropdown where you can request it

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