Do Customer Service Ever Reply?

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Richard

• March 28, 2024 09:58

Of many years of positive interactions I have had a couple of things recently where I have tried to get a refund and report a freelancer and I have not had anything back from the customer service team and they just mark my requests as solved? I am so close to not using this service again which would be a shame but totally unimpressed!

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• Official comment

  

  Community

  • April 02, 2024 08:45

  Hi Richard, we're sorry to hear about your experience and have created a new ticket for you. We have also escalated this to a senior member of the support team to look into.

  Thanks for your patience and someone will be in touch soon to help. 

  Best wishes, 

  The Community Team

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