No PPH support response

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Tejal

• August 28, 2023 11:53

I have been waiting for response from PPH support since 9 days, and One of my ticket was closed by the PPH support without responding me, how to sort the issues.

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• Official comment

  

  Community

  • August 30, 2023 12:53

  Hi Tejal, 

  Thanks for your message and apologies for the delay - we're experiencing an unprecedented amount of tickets at the moment which is causing long wait times, we do apologise. 

  We have escalated this matter to a senior member of the team who will look into this and provide an update as soon as they can. 

  Best wishes, 

  The Community Team

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