Where’s my refund???

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Marvin

• May 02, 2024 17:47

It’s been over 3 working days since I requested a refund. I see no reason why it should take this long to process a refund. What’s even more frustrating is there is no way of contacting anyone at PPH instead I’m forced to rely on community support which (respectfully) is going to be limited in terms what they can do considering they’re not fully fledge PPH customer service representatives. Can someone please advise how I can get my money back?

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• Official comment

  

  Community

  • May 10, 2024 12:25

  Hi Marvin,

  I can see that you have no tickets open at the moment so I presume this matter has been resolved. As always it can take time to review and moderate disputes, but rest assured our team will work to find a resolution as soon as possible.

  Best wishes,

  The Community Team

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  Jordan

  • June 10, 2024 10:34

  same problem with me. more than 4 days passed still refund not arrived my bank account. it show pending in pph

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  Jordan

  • June 10, 2024 10:35

  useless platform

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  Jordan

  • June 12, 2024 07:05

  where is my refund

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