Problem with withdrawal of money

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Oleksandra

• May 14, 2024 04:58

I would like to withdraw my money in GPB to my GPB Payoneer account. However, a notification appears after I click on withdrawal - that I need to present ID. However, I have already presented my ID and it was approved. What should I do?

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• Official comment

  

  Community

  • May 16, 2024 16:06

  Hi Oleksandra,

  Sorry to hear you're having this issue. I can see you have a ticket open, so please be patient and one of our team will respond to help you as soon as they can.

  Please bear in mind that sending follow up messages to your existing ticket will put your ticket to the back of the queue. The quickest way to get a response is to wait.

  Thank you for your patience.

  Best wishes,

  The Community Team

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