Automatic negative feedback

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Rob

Hi all, I have just completed a job for a buyer and he has paid in full with no problems at all. However, when purchasing my "hourlie" he clicked 3 times more than he had to, meaning he purchased 5 hourlies instead of 2. After he paid for the 2 I have issued refunds for the other 3 so that the escrow money goes back to him. However, I have now received automatic negative feedback saying that I didn't finish the job. How can I get this retracted from PPH? I have completed the job and the buyer is happy.

Sorry if this is really simple, but I find the PPH interface and process quite difficult to understand sometimes.

Thanks for your help

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2 comments

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  • Simon

    Same problem, and no reply from PPH in 2 weeks - this is pretty bad.

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  • Permanently deleted user

    Hello Simon and Rob.

    For issues like these you will have to contact our support team to investigate and determine what can be done. 

    support@peopleperhour.com

    Thank you. 

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