Regarding your email 12/01/15 00:30, stating you regret that I haven’t made my first sale on PeoplePerHour within my 3 month "free trial" period.
I too regret this, having spent at least 40 hours of my time, unpaid, making a nice profile, reading the rules, guidelines and tips on bidding etc, raking the potential work listings and reading MANY emails you send me, bidding for work, and reading the forum posts to find out why I have not received any work, etc, etc.
That is one entire week of my time spent, wasted, with no return whatsoever.
So please understand why I find it an absolute insult to my intelligence to have PPH tell me I should now pay PPH £6.95 a month to extend this "privilege" of wasting my time.
Also, my trial period was not 3 months, it was 2 and a half months, as you blocked my account from bidding because I did not have a picture in my profile!
As seems to often be the case: Stupid ideas, rolled out badly, affecting your clients time, stress levels, and view on your business.
And now another bright idea of yours is to take money from me when I've not made a penny from your site.
How about I call up one of my previous clients and say "You haven't given me any work recently, please pay this invoice of £40 so I can make some money".
Sound terrible? Of course it does, now look inwards to PPH wanting to charge me £6.95 per month to "make nothing" and "get no work" and "waste my time with no return"...
And then when I do get a job, and make money, you take a cut from that too?
I will not, and I imagine neither would most people with any common sense or dignity whatsoever!
And those who do pay, you are ripping them off completely and at the same time shooting yourselves in the foot as you are much more likely losing far more potential decent sellers who just have no PPH work history, than you are making from a few £6.95 her and there!
Many sellers who are trying to use your services are struggling, and quite badly. While you just continue to make money from the many buyers, and sellers who are "ranked" high - which the buyers choose over users like myself with no previous work history. And send messages to the public domain/media that you care, you have a thriving business etc.
Yet instead of providing a good service to us who are trying to make headway on your site, you simply watch us struggle as buyers choose the higher ranked sellers, and then you slap us with a monthly bill after we've struggled for 3 months and earned nothing.
This is what you call good customer care? A thriving business?
Why on earth would anyone pay for something which is not only proven by themselves to be flawed and not working, but PPH also confirm it did not work within their communication to the customer?
I cannot make any sense of this approach, at all.
If you just let us continue for free, then bidders like myself would eventually get some work and have PPH history, and we become valuable sellers - making us both money!
And this is the better business model for any site with sellers/bidders. You earn if we do, and if you want to charge me to earn nothing, I will leave.
As it is, you're just pushing your customers away.
From the email you sent me:
"Continued use of the site past this period is only open to Sellers who successfully win at least 2 pieces of work with positive reviews from Buyers. This is so we maintain the highest level of quality that our site is renowened for."
I have never read such a cheap and dirty sentence trying to excuse wanting to charge a customer for something!
Please, really please, tell me why my paying you £6.95 per month has any bearing whatsoever on your site's quality!
You stated the actual issue is: "You do not have 2 pieces of work with positive reviews from buyers", yet even if I pay you the £6.95 I still have no previous history, and no positive reviews.
How does monetary payment resolve an empty work profile?
I could either: Continue for free; Or pay you £6.95 - What difference does this make to seller or buyer quality? Either way I am the same seller, same profile, same rank, same history, same person, same everything.
It simply stinks of a way to make money from me because you have not made anything from me through your high percentage cuts on work, had I obtained any.
Again you insult my intelligence, and show me your business is not run by people who care about customers or how to manage such things.
Perhaps you need to employ some more experienced heads of departments to start proof reading your new schemes and ripping out the nonsense ideas you put forward.
(Not to mention yet another spelling mistake in a template email of yours "renowened"... you know spell checkers are included in all major text editors, right?)
You get so much wrong, so often, and occasionally so so badly, yet you allow the very people who had these stupid ideas or bad communications to try to fix the problems.
Anyone who has such bad and unfriendly ideas when running a business should not be the ones to try to resolve it. The resolve should be from people who would not have made such a huge mistake in the first place.
Like blocking accounts due to no profile picture. What a farce that was, and anyone with ANY previous experience in making changes to customer/business relations etc would have seen the reasons that simply was not a viable thing to have done.
How much work did this make for your paid staff to resolve in support emails? Calculate the loss in resolving the issue, staff time wasted, and what good did it bring to PPH, it's users, or the site?
I could put a profile of any of the 7 billion people, an image from Google, etc. It brought nothing but a false sense of security to sellers. Pointless waste of your time and money, and our time and lack of being able to bid!
And anyone with any experience in rolling out new services could have told you that in passing on the way to make a coffee!!
Seriously, employ some better thinkers, or have more meetings with larger groups and discuss the pros and cons so the potential issues can be arrived at BEFORE you roll it out and need customers in your forum to tell you where you went wrong.
It's so bad, it really is...
The reason I have not obtained work from your website is nothing to do with me, my grammar, my abilities, or my methods of making proposals.
I am a highly skilled, experienced, and professional web designer and developer. I have my own business name, website, and previous clients.
I have no communication barriers, I speak English fluently, and write very professional and competitively priced proposals.
The one and only reason I have not obtained work from PPH is simply because buyers choose "ranked" sellers over those with no previous PPH selling history.
And I have had this confirmed by 4 or 5 buyers, who have replied to my proposals and messages and outright stated "Sorry, I want someone with previous PPH history".
I accept it is difficult to make headway without previous PPH history, this is the same as all other similar job sites.
However, to only give us 3 months chance, and then we have to make you money without us getting any return, is an outright con!
And I find it disgraceful that you state within public media that you care about your site users, when in fact quite obviously and specifically you only care about the ones making you money.
Of course you run a business and revenue and profit is essential, but you seem to concentrate your time and efforts on certificates, and rankings, and all things which only benefit those who are already established and get the work.
You know, those sellers were new and without previous PPH history too you know!
Think about this scenario:
What if PPH had no sellers without previous PPH history, because we cannot get work due to those sellers with ranking and certs, and then we leave because you want to charge us?
ALL the bids would then be from those with previous PPH history, and then it would be a price and certificate/rank war amongst sellers.
This would not be good.
All site users are valuable, even those without previous history, as they provide choice for buyers and statistics to you having a lot of sellers on your site to attract buyers.
Without allowing new sellers - without previous history, certs, or ranks - to be able to work their way through the ranks, for free, then your site and as a result business will not advance, because you will only be trading with the current highly ranked sellers, and will not obtain new sellers to work for the additional buyers you want to attract.
Things might be rosy now, profits coming in, and improvement plans in the pipeline, but some of the decisions PPH make seem to come from people without any business or customer care knowledge, or the ability to fore-see potential issues.
While some of these "niggles" may not cause big issues to you now, and only us lower ranked sellers are affected so why would you care, you are setting bad channels into motion, which with the way the internet and media is today, and with so much competition, you are poisoning your future!
If you want to only have valuable sellers on the site, and get rid of the bad ones, then you are poking in the wrong areas.
DAILY I see sellers copy/paste messages to many buyers in the message board, and messages from sellers who clearly have not bothered reading the requirements but message anyway trying to get the buyers attention. And often in broken English.
"highest level of quality that our site is renowened for"? I think you are looking at another site...
You have so much potential with this site, but you push out stupid ideas and systems which cause issues to the very people who you need to make your site work in the first place.
I have turned off all my notifications from you other than responses to this thread, and will not continue to use the services you provide.
I have already lost a great deal of time I put into this site, and it concerns me greatly that you deem it acceptable to want to charge me to continue to make nothing from you.
"Another chance" as you put in your email would have been to allow me to continue for free, as it costs you pennies every month to have my account and data in your database.
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