You cannot sell services until we have approved your application
Answered
So out of the blue you have now barred me from submitting bids and paused all my hourlies until my new seller application is approved? Are you people trying to drive all your freelancers away by continuing to roll out incompetent new features that don't work properly? What the hell are you doing over there! The job matching feature you recently rolled out is still giving me alerts for unrelated jobs and now you've just moved straight onto the next annoying feature. Did you not think it would be better to warn us that an application needs to be submitted before just blocking all seller activity and then having to wait up to 3 days for a review?
And what's the deal with "favouring" applications with videos? Do you really think your average web developer feels confident recording a video to explain their services and explain why they are the best? We are not actors or voice over artists!
I'm seriously losing patience with PPH and I think it's best if we just move elsewhere.
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Hi Think Big,
Do you have an account with PPH before opening this one? Or is it your 1st time of opening an account here? I'm asking because, freelancers are not permitted to have more than 1 account. If this is your 1st time, have you verified your email id? You can simply contact PPH on Support@peopleperhour.com for assistance. Thank you
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Could any one help me and let me know why am I barred from reaching out new proposal that popped up in my notification box. When I submitted the proposal quote, I got a reply that states, " You cannot sell services until we have approved your application" . But the fact is that I am a regular seller and in the active mode of doing business with the buyers.
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Could any one help me and let me know why am I barred from reaching out new proposal that popped up in my notification box. When I submitted the proposal quote, I got a reply that states, " You cannot sell services until we have approved your application" . But the fact is that I am a regular seller and in the active mode of doing business with the buyers.
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I totally agree with Think Big, I do not see the point of this Seller Application when freelancers already have a profile where clients can see everything about them.
I don't know why peopleperhour wants to be so "special" among other freelancing websites where a good profile (five stars, good feedbacks, organized portfolio, etc) is good enough?
And my biggest concern is why peopleperhour does not have Skill Test and freelancers need to upload some kind of diploma, certificate, CV?
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And my biggest concern is why peopleperhour does not have Skill Test and freelancers need to upload some kind of diploma, certificate, CV?
I have a degree, a number of professional qualifications, etc but I really don't see why it matters at all. I encounter people without qualifications that can do jobs far better than I can and similarly I encounter highly qualified people who are disasters.
Buyers should be able to tell from your proposal and engaging with you, if you can do the jobs - as you say your PPH rating helps them (I don't mean CERT which is biased by PPH throughput) and your portfolio.
PPH used to have Skill tests optionally available, but really they are useless for buyers. You don't need an English degree to be a poet and your don't need a Computer Science degree to write computer software.
One of the most stupid people I worked with had a doctorate.
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I am so glad you feel the same, Paul.
I know that Skill Tests does not help the client very much, most of the time clients do not know at all what skills freelancers should have in order to complete their job. But I think Skill Tests along with freelancers previous work history (number of jobs, good feedback, endorsements) may help them decide when hiring.
I do not have nothing against uploading a degree, if you have one, but I think it shouldn't be mandatory on this new thing "Seller Application".
I do not have a degree but I do my job successfully. If my experience is good enough for other freelancing websites, why peopleperhour thinks different?
I do not have a rich work history on peopleperhour, but I am willing to have, that is why I joined this site.
With all their modifications, if they will not approve my Seller Application which I am allowed to sent three times, they will suspend my account. How nice is this?
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I am pretty agitated by this as well.
When filling out the form, you have to choose your skills. You can not simply choose "illustration" or "drawing", because those options are not listed. Loads of skills which clients on this site are seeking for their projects are not listed. Instead, you have a handful of options relative to your area of expertise which encompass very little. "House drawing" is one of the options I ended up choosing, because sure, I can draw a house.
Then they ask for a certificate proving you have the skills you chose. I was so annoyed that I uploaded an illustration which I rendered of a house.
I expect that my application will be declined.
I have only worked a couple of jobs on PPH so far, but I have a rating of 100% customer satisfactions and good reviews. Even if PPH insists on this silly new requirement, shouldn't its older users be grandfathered in? If nothing else, simply for respect of the workers who have earned so much money for them in commission fees? Surely there are many fantastic workers on this website with multitudes of good reviews and many jobs under their belt who either have no certification for the new application. They are also bound to be many who are offended enough by the suspension of their accounts to leave PPH for good.
Are they trying to lose business?
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I just signed up and now waiting for my application to be approved. Just received an email saying post an ad to start selling my services, but my application is still pending review - I think this is silly sending email asking to me start selling but I can't! 3 days to approve? Really? Come on it should say 3 hours not 3 days. I might not use the site given all the comments I've been reading on the forums here, looks like a headache with the policies at PPH.
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I am a long time customer and have all 5 star ratings. I was able to submit proposals fine until today. This seems quite a long time after most of the above comments - so why has this happened out of the blue? I was able to submit proposals yesterday - now I can't until I have submitted a seller application. This is ridiculous.
PPH - what the hell is going on?
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I have to agree with a lot of the comments here.
I understand new systems and features can improve sites, and sometimes they are required, and it seems like PPH have everyone in mind - to protect buyers, and to make sure decent freelancers can sell without being mixed up with poor freelancers who often get the jobs.
But it also seems the poor management of these new feature rollouts has been detrimental to everyone involved. The freelancers have had their accounts stopped, even temporarily means for that period buyers are not getting bids to choose from. The site is getting poor feedback and possibly losing buyers/sellers as a result.
As other have said, I think the sensible thing would have been to have a threshold, of who needs to action the new profile requirements before being frozen from bidding, and who doesn't.
I think everyone should have to fill in the new profile section, but seasoned freelancers with X positive reviews, etc, should have had (eg) 2 months to complete their new profile requirements before their account was frozen.
Seems like a simple thing to have done...
Personally, I haven't had any jobs here yet, so I can see why my account (no reviews or previous work history) would and should require me to complete the new requirements before I can bid, and why not - I have no other means to prove I am reliable etc.
That said, I haven't been on this site for some months, and in all this time the system still sent me the emails with "X New Jobs Posted". Surely a database flag "Don't send if not completed new profile" would have been simple enough, and sensible?
If you wanted to send reminders, send me "You need to complete your new profile before you can bid on jobs again". This would have been a good way to inform and introduce me to the new requirement, a reminder to me PPH exists and having to complete my new profile requirements. It would have also avoided the nasty shock when I logged in.
I do read the job emails sent to me, and came on because I saw a job PPH emailed to me I was interested in, only to find PPH had contradicted itself by telling me "We said this job could be something you are interested in, but you cannot bid for it yet". Depending on how long the approval of my new profile takes, I may lose the chance to bid, certainly the chance to bid early...
Also, why is compulsory to have either a video or text? Surely the text I already entered in several parts of my profile, and on each bid, is enough for the buyer to go on? If it's not, then my loss for not being concise enough.
Allowing people to choose what they put on their profiles allows the more active freelancers to reflect their attention to detail attitude to shine through, as their taking some time to make a decent profile will in turn likely get them work above those who haven't bothered.As someone said, perfectly, web designers are not actors, video makers, etc. If someone specialises in making professional and aesthetically beautiful Wordpress sites, good for them. Why do they need to make a video to prove this?
It's also disappointing to see that no PPH responses have been provided to this question. Either an explanation to some of the valid points people have raised, or even just an apology. I know an apology is publicly admitting you got it wrong, a bit, but is that worse than sitting in silence and letting people judge, negatively, without any facts or any reason to be forgiving towards PPH?
All companies make mistakes, it's how they deal with them that counts!
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Thanks Paul.
Adding to my last post, I received the following:
"After a close review of your application by our team, we’ve determined that to be accepted to sell on PeoplePerHour, you need to take the following action:
Provide a genuine profile picture."
Again, let ME choose what I want to put! I do not want a picture of myself on my profile. Maybe I am not photogenic, dislike my image being online, do not look techie (the actual reason), or something else.
It states on the profile edit page "Upload a real photo of you not a logo or image" - yet that is under "TIPS", not "Requirements"!
Here's a thing, why do I have to jump through all these hoops to prove my worth as a seller, when I could just as easily come up against a poor buyer, who demands all sorts of free extras so they don't leave bad rep or not pay? Are they too forced to put a profile picture up?
After all, it's the sellers who are paying, why should we be the ones to jump through hoops? I see so many other sites make buyers feel more important than Freelancers, just because they think without the people wanting work done there would be no work thus no website.However, without freelancers, there would be no buyers as there'd be no-one to do their work! We are all equally needed, and especially given that freelancers are the ones who PPH take their wage from!
And lastly, how on earth does any of this pave the way to making sure freelancers are trust-able or genuine?
I could write anything in my profile, I could put a picture of anyone I found online who looks professional and trust-able! I could put a picture of my lecturer, John Wayne, or Bill Gates. Are the pictures checked to ensure it matches my ID (passport etc)? No, so it's as pointless as the alcohol store staff asking if you are 18 without wanting ID, you are just going to say yes...It's stupid to enforce all this thinking it's doing any good at all. Waste of my time, and gives buyers a false sense of security, which is worse than just letting unscrupulous freelancers have at it with free will, and trip up somewhere and make themselves obvious.
You are teaching, in fact forcing, unscrupulous people to make themselves appear as trust-able.
There are much better ways than this to make sure everyone gets a fair deal, and people remain decent and trustworthy throughout.
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So the service team have confirmed I can upload a picture with my name on it as my profile picture.
Sigh.
Not only does my profile already have my name on it, but an image with my name as my profile picture will make me look stupid.
What if my name on my profile and profile picture are fake? What steps do you take to protect the buyers from such activity? None.
Instead of wasting my time and yours with all this silly nonsense, tickets, forum posts, making silly images with my name on to use as my profile picture to get around your pointless new rules, how about someone with the power just realise this is pointless, adds no benefit or security whatsoever to anyone, and is wasting people's valuable time!
I'm on the verge of just forgetting PPH completely. This is all nonsense, and I hate illogical things.
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please can someone help, i have been using people per hour for more than a year and a half, my payment from client has been paused and people per hour want id from me or my account is suspeneded, can anyone advise, on goole they say its fraud, is there a number i can call them on, has this happened to anyone else.
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