I won a job today, It was pretty straight forward. It was to design a CV, to which I gave an example.
I proposed 3 hours work to redesign and input the data the client gave. She asked if I could get it down to 2 hours, to which I said i could do it, if it was a straight forward copy and paste into the template that I had designed.
When she accepted the proposal, she then said she wanted to change the design which I'd already said I couldn't do in under the 2 hours.
Now she wants a refund, even though I've started the work.
This has never happened before, I have 100% feedback which is all good and I don't want this to affect my rankings as this is my livelyhood!! I am so upset. Can anyone help me before I refund her?
I have asked her kindly to reconsider, even though I will be dipping out on the time allocated, allowing the redesign.
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