I need to speak with a *real* person at PPH
Answered
Hello PPH Support,
I have requested a refund for job “Magento Wholesale Category Setup”. The “developer” is refuting the claim and is threatening me on PPH. Would you please pass this infofmation to whoever is dealing with the case?
This is not the usual standard of work and conduct I receive from PPH and I am confident you will want to resolve this as soon as possible. I use PPH for all of my outsourced work and rarely have issues.
In case you need this info, here are some specific details about the claim as it relates to the job description and subsequent agreed additions to that description:
Job description: “A minimum order of 5 units for each product with some way for our customers to specify which colours they require for our products with colour variations. (on the main catalogue we list these 12 individual colours per page but for the wholesale category would like either a single product with some kind of text box for customers to tell us what colours or perhaps you know a more elegant way to acheive this?)” ——this has not been completed.
Job description: “• “A shipping class that applies only to this category - £1 per kg. (ex vat)” ——this has onlyh partially been completed and the solution is so ridiculously complex that i ahve had to remove it entirely.
In addition to the above incomplete work there are additional problems with this “developer”:
• The shipping “solution” he has implemented, apart from simply not being complete and not working satisfactorily, was showing up for the wrong customer group. I did tell him this on PPH but he ignored it. Now I have had customers using this shipping rate that should not have had access to it and it has cost me money as it is considerably less than they should have been paying.
• There has been no explanation whatsoever as to what he has actually done regarding the customer registration page or how I am to admin it. I’ve just been left in the dark, with an invoice.
• I had to remove the placeholder page he had put in place because customers where seeing it when they should not. This is webmaster 101 —don’t leave “under construction” signs on a live website.
• The quality of work is shocking. Very poor indeed and as such I cannot allow this individual acces to a busy live website any longer for fear of what they may do wrong and the damage it may cause my busines.
I hope this is of help. If you require further clarification please let me know.
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Hi Nick
Please could you direct this to support@peopleperhour.com
Many thanks
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PPH seem to not want you to speak to real people. I have sent an email to support@peopleperhour.com and all I get sent is an email to login to the portal and no other information or help. I have a dispute which I am very unhappy about and PPH seem to have completely ignored their own process and have had no further communication.
There must be a way of having dialogue directly with PPH. Why do they make it so difficult? I thought they wanted to help buyers and sellers. Its fine, until it goes wrong, as it has done in this case.
I also notice so many of the posts relating to this are 2 to 4 years old !
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Chris, I understand your frustration - I had a similar problem some time back and really we're left at the Mercy of PPH to engage with us.
It was so much easier when there was a phone number to call.
This area is really now the back-woods, where PPH really doesn't seem to venture (nor do PPH freelancers - this place is hard to find).
PPH do take care over social media and that would be a good place to go to properly catch their attention if support are dragging their feet.
Good luck.
Paul
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Frank, there's little point posting here - contact customer support via the pph website.
The direct email is support@peopleperhour.com I think, try it AND use the contact methods on the site.
Sounds like PPH were not happy with the job.
Paul
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Hi, I don't know how to tell the 3 people I have shortlisted that I need to postpone getting in touch due to some urgent unexpected deadlines but I want to be in touch with them soon and I want to tell the others I do not want them. There seems no messaging system to send these messages efficiently and I do not have time to contact each person! Please help
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Nason, there's little point posting here - contact customer support via the pph website.
The direct email is support@peopleperhour.com I think, try it AND use the contact methods on the site.
There's no phone number and I doubt there's any way to contact everyone. You could cancel this job then post another as a private job and invite only your shortlist.
Good luck.
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