Hello PPH Support,
I have requested a refund for job “Magento Wholesale Category Setup”. The “developer” is refuting the claim and is threatening me on PPH. Would you please pass this infofmation to whoever is dealing with the case?
This is not the usual standard of work and conduct I receive from PPH and I am confident you will want to resolve this as soon as possible. I use PPH for all of my outsourced work and rarely have issues.
In case you need this info, here are some specific details about the claim as it relates to the job description and subsequent agreed additions to that description:
Job description: “A minimum order of 5 units for each product with some way for our customers to specify which colours they require for our products with colour variations. (on the main catalogue we list these 12 individual colours per page but for the wholesale category would like either a single product with some kind of text box for customers to tell us what colours or perhaps you know a more elegant way to acheive this?)” ——this has not been completed.
Job description: “• “A shipping class that applies only to this category - £1 per kg. (ex vat)” ——this has onlyh partially been completed and the solution is so ridiculously complex that i ahve had to remove it entirely.
In addition to the above incomplete work there are additional problems with this “developer”:
• The shipping “solution” he has implemented, apart from simply not being complete and not working satisfactorily, was showing up for the wrong customer group. I did tell him this on PPH but he ignored it. Now I have had customers using this shipping rate that should not have had access to it and it has cost me money as it is considerably less than they should have been paying.
• There has been no explanation whatsoever as to what he has actually done regarding the customer registration page or how I am to admin it. I’ve just been left in the dark, with an invoice.
• I had to remove the placeholder page he had put in place because customers where seeing it when they should not. This is webmaster 101 —don’t leave “under construction” signs on a live website.
• The quality of work is shocking. Very poor indeed and as such I cannot allow this individual acces to a busy live website any longer for fear of what they may do wrong and the damage it may cause my busines.
I hope this is of help. If you require further clarification please let me know.
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