Automatic negative feedback for giving a refund has got to stop!!

Answered

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6 comments

  • John Punchy

    I would like to see a Refund option for purchased in error.

    Someone purchased 2 hourlies by mistake - of course I refunded one and got the auto 1 star feedback which I had to ask customer services to remove.  

    I have the same part payment for an hourlie currently where I have completed the first brief and been paid but the rest of the brief is not forthcoming despite repeated requests.

    The job is parked until action by the client.

    At some stage PPH will auto refund and I will get one star.

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  • Anish

    Please raise this to Customer Support, this is not the correct place.

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  • Clare

    I have raised it Customer Support and the feedback was immediately removed (not before damaging my reputation for several hours and causing me a lot of stress), proving it shouldn't have been added in the first place.

    I want to raise as much awareness as possible to this ridiculous, vindictive system you have whenever a seller refunds any money to a buyer, in the hope that you will remove it.

    Note my question towards the bottom of my text. So this is the correct place.

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  • Lyndsey

    As a Buyer, I agree that there should be a better way of cancelling a job that is no longer needed. I accepted a proposal but it turned out that due to technical difficulties in providing access to the relevant systems, the Seller was unable to complete the work (neither Buyer or Seller at fault). There seems no good option for just cancelling a job that is no longer valid.

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  • Md. Jahid

    It happened to me as a funniest way. One of my clients was very happy with my work. She wanted to pay me 50 pound extra but mistakenly she sent me 350 pound. So I had to give her back her money. So as I did refund, oh GOD! I got automatic bad feedback. What kind of algorithm is it? Please remove the system asap.

    Thanks

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  • Renars

    Is there any update in this case?

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