Run the security check when escrow is paid, not withdrawn, for quicker payments on job completion
Hi there,
My client released funds 7 days ago and I am still waiting for the money to appear in my account. The first few days were "pending" due to security checks, however my fee for the job was actually paid in full as escrow. Surely this is when the security checks could have been run?
Thanks
Caroline
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Official comment
Hi Naeem,
a ticket has been opened for your case, you will be shortly contacted via email for this.
Thanks,
Haris
Product Manager @ PeoplePerHour
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I completely agree with Caroline.
There is definitely no science of holding funds in the name of "security checks".
And I really don't understand what actually ""security check" means?
When the client has paid, it should be in seller's wallet within a few hours if not immediately! It really irritates sometimes. We work day and night to complete the job within promised deadlines but don't get paid timely, specially when we need funds. And there is no problem at client's end. It's PPH who holds the money unnecessarily.
-Humayon
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I think the payment process currently used by PPH is starting to turn a lot of freelancers away from conducting more business through the site.
For my none PPH clients, I can agree payment terms which is usually immediate payment on invoice with the invoice been raised upon delivery. As soon as the payment is made it is in my account and ready for me to use. If I choose to go through PayPal I am subjected to their fees...but bank transfer is almost immediate and incurs no cost.
For my PPH clients, I lose a percentage of revenue as PPH fees which I am happy with (in principal, although 15% is very high) as PPH have made the introduction. I complete the work and raise my invoice, exactly the same way as none PPH clients. What I hate is the fact that when the client pays my invoice through PPH I still cannot access the funds.
One thing that I have always wondered, and maybe PPH can clarify, is whether or not the 'Escrow' funds are eligible to accrue interest. I am in the situation now where a client has paid but the money has been sat in Escrow for 48hours.
The bottom line is, that when a client pays an invoice, those funds should be immediately available to the seller. The apparent inconsistencies in how long it takes for the money to be release from Escrow makes it impossible to budget anything.
PPH need to sort this out.
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I agree it's my first time here in people per hour and I was shocked to know that after the payment was made by the seller until no funds has been process . PPH systems sucks they should make some changes. They should know the sacrifice we are doing out of working so fast and meeting deadlines.
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I agree with this post.
Checks, and ID submissions should be done upfront, before a project has started. Not later down the line when the seller try's to get the money in escrow paid into their wallet. No brainier. The current way PPH are doing things slows down projects. creates frustrations and provides a poor experiance for both Buyer and Seller.
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