I need receipts for work I've paid for.

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Nick

• July 27, 2015 13:07

I can get to the Payments section - fine. But where specifically do I find receipts? I can't reconcile this otherwise.

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  Clive

  • July 27, 2015 15:43

  I can find individual invoices but not PPH processing invoices which contain VAT. Most of the providers are not VAT registered but not all .Also can we print the statements each month?

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  Paul

  • July 27, 2015 17:24

  Invoices and transactions.

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  Harry

  • August 03, 2017 14:27

  I am having the same issue, I can see invoices and transactions, but no receipts for each transaction (apart from invoices of course) which makes it tricky when needed to expense for work!

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  Paul

  • August 03, 2017 14:32

  Harry, think of your PPH wallet as though it was a bank account. The transactions show the money paid in to the PPH wallet and money paid out.
  
  The transaction entry itself is your 'receipt'.

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  Harry

  • August 03, 2017 14:35

  Paul think that I am using your service for work and I have to match each single transaction to the exact amount in a receipt format! if you cannot provide this your service is of no use to many people.

  I can see my invoices from people i have bought services from but not your companies transactions and charges in a receipt printable format which I could use to claim!

  it isnt rocket science

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  Paul

  • August 03, 2017 14:48

  Harry think that this is not my service. I don't belong to PPH as a company, I am a user of the PPH system for seven years.

  If you look at the transactions you will find entries for the various charges. Entries for PPH fees are clickable and will show a PDF invoice for the charge together with note that it has been paid from your PPH account balance.
  
  I haven't acted as a buyer, but I imagine the same is true for seller invoices.
  
  I suggest you don't waste your time posting here about the issue, nobody from PPH reads or responds to posts here. Contact support.
  
  Good luck.

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  Harry

  • August 03, 2017 14:53

  well if only their support was easy to use!

  i found out how to do this in the end and just to help other on the description of each transaction only the 1st word of the sentence is clickable, so unless you luckily hover over the 1st word it seems there is no link embedded.

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  Paul

  • August 03, 2017 14:56

  There are plenty of places in the PPH software where it works very poorly. I have given up trying to feed back to PPH about their system.
  
  PPH abandoned these forums because they got so much negative feedback.
  
  I agree support can be very poor and because there is no telephone option, they can just ignore what they don't wish to respond to.

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  Nicola

  • January 16, 2018 23:39

  I have paid a deposit through PPH and will pay the balance on completion of the work. can you only get a receipt once the full amount has been paid?

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  Paul

  • January 17, 2018 09:06

  Nicola, ask support the same question. As a seller I can't answer the question, but I would expect to see your payment in the transactions section of your dashboard.
  
  Nobody from PPH will be reading your question here.

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  JEFF

  • October 28, 2021 13:41

  Harry and Paul roundly answered this question.  Thx guys.  I use PPH intermittently and end up back on this thread everytime I do as I have to Google how to find a receipt in their system.  To concatenate what they've said above for any new folks seeing this:

  1.  Black PPH icon in upper right of screen

  2. "Payments" 

  3. Transactions

  4. Look for the transaction that says "Funds added to your PPH User Account".  This will be a total of the buyer fees and the freelancer charges.  Hover over the first word (in this case "Funds").  Its a hotlink.  The PDF that opens even says "Receipt" right on the top!  It's exactly what everyone's accounting folks will need.  It's annoyingly subtle to find but don't complain lest they hide it somewhere else now that you have it figured out :)

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