Payment of Invoices
I finished a job on the 4th Feb - every day that I was working on the project I had relatively good contact with the client (original job was for 20 PPT slides that could have gone up to 125 but in the end she settled for 42 slides) - since the final set of slides were sent through, the client or any of the contacts at her company won't answer any of emails - and though they've never said they had a problem with any of my work I am concerned that their lack of contact is a way they feel they will get around payment of the invoice.,
Total invoice was for £136 - and though they have put £50 i escrow because I said I couldn't start the job until the deposit had been paid - the lack of contact via mobile or messages through the PPH system or even outside (because they seemed to want me to send info outside the system too) makes me wonder if they are trying to get out of payment of my invoice.
Is there anything I can do about this - I don't know if they've ended the job their end and because they refuse to answer any of my emails from the moment the final set of slides were sent through I have concerns.
I know people are busy but could someone please answer my emails - I've posted a couple re my account and they appear to have been ignored :-(
I'm new to PPH and was hoping the c/s would be better.
-
Hi Cleo
Try to make sure that you conduct as much business in the PPH workstream as possible. If a client insists on you sending stuff outside of the workstream you can always send it again within the workstream - explaining that you are doing this to abide by PPH policy. You should always do this to protect yourself.
Did you send all of the work you did via the PPH workstream and have you raised an invoice? If not, and the project is complete, then do so. Resend any work you haven't via the workstream then click Raise Invoice. Your client will be invoiced and given a set time to pay.
If they don't pay within a set time PPH will release the deposit to you and begin sending Notice Due invoices to your client which usually spurs them on. Hope this helps.
Chris.
Please sign in to leave a comment.
Comments
1 comment