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Aaron

I've tried to pay this invoice a few times, but your website keeps saying that "The payment has been refused by your vendor. Maybe you entered the wrong details or there isn't sufficient credit." What's the problem?

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2 comments

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  • Official comment
    Permanently deleted user

    Hello Aaron

    Thank you for your message.

    We are sorry for the inconvenience.

    All transactions that are processed on Peopleperhour go through our standard security checks and we have a number of controls and checks that take place before any transfer of funds can proceed. These checks are part of our on-going commitment to maintaining the security of our customers’ funds.

    Unfortunately our payments team was unable to verify your account electronically, hence you are unable to make payments on our site. We request that you provide us with clearly legible scanned colour copies (scan, photo or screenshot) of one document from each of the categories listed below:
    1. Personal Identification:
    • A copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)
    2. Address Verification:
    • A copy of a recent utility bill or Bank Statement showing your name and address (less than 3 months old)
    3. Source of Payment Verification:
    a. In case you have used a Credit or Debit Card on your PPH account (one of the following):
    • A copy of the front and back used on your PPH account. For Security Compliance we recommend that you blank out the central 8 digits of the card number digits, and the last three digits at the number on the back (CVC/CVV number)
    • Credit or Debit Card Bank Statement for the card used on your PPH account including a Peopleperhour transaction (less than 3 months old). For Security Compliance you must blank out the central 8 digits of the card number digits
    b. In case you have used a PayPal account on your PPH account:
    • PayPal Account statement showing your PayPal registered name, email address and verification status along with any relevant transactions
    c. In case you have used a Skrill account on your PPH account
    • Skrill Account statement showing your Skrill registered name and email address along with any relevant transactions

    I can imagine that you may feel concern in supplying this documentation but would like to advise that we are registered with the Information Commissioner’s Office and we are legally obliged to protect any personal information that we hold under the Data Protection Act.

    I appreciate your understanding and cooperation. We hope you understand that we have the best interests of our customers and KYC compliance regulations in mind when performing these checks.

    For more information please read our Terms and Conditions under http://www.peopleperhour.com/static/terms#payments

    Thank you,

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  • Cynthia Luz

    I received a message from my client, Brad, that his payment for the invoice he requested me to submit was refused by PHP. He made a USD 200. deposit for the project and simply needs to settle the balance to complete the payment. He stated further that he received a support ticket from PHP for his request. My workstream contains the details of these communications

    I join him in seeking an immediate resolution for this problem within the soonest possible time. This situation is lamentable because PHP has always been efficient in financial matters in my vast experience.

    Best regards,

    cynthia rivera

     

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