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Amanpreet

• May 10, 2016 07:49

Hi,
I had raised the invoice on 2nd May 2016 and it is 10 May 2016 today. The payment has not been released even after 7 days. Please let me know what to do now.

Thanks in advance!

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• Official comment

  

  Permanently deleted user

  • May 10, 2016 14:10

  Hi Amanpreet,
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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  Mohammed

  • May 10, 2016 14:06

  contact your buyer, send him a reminder , sometimes there are buyer who don't know the difference between escrow and paying invoice, there are buyers who ignore they should pay the invoice.

  For custom jobs , invoice should be paid within 15 days (not 7)

  And sometimes there are buyer who think they are hiring PPH rather than an independent freelancer

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  Amanpreet

  • May 11, 2016 05:00

  Hello Mohammed and Kelly,

  Thanks for the quick response!

  I tried to contact the buyer for many days but got no reply so, at the end I raised the invoice.
  I thought it was for 7 days, thank you for the information. Now, I have to wait for another 7 days to get a small amount. Even then, I am not sure how the buyer will react to this because she already threatened me about the feedback part. I hope everything goes well!

  Thanks again!

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