withdrawal from pph wallet STILL PENDING

Follow

Yazmine

• May 25, 2016 18:36

I withdrew 2 separate transactions from my pph wallet to my paypal. Still pending. What is the problem?

0

• Official comment

  

  Permanently deleted user

  • May 26, 2016 11:13

  Hi Yazmine,

  Many thanks for your message.
  I have looked in your account and I can see you are already discussing this with a member of our team.
  Please let me know if I can help you with anything else.

  Hello Sheena,

  Hope you are well.

  All transactions that are processed on Peopleperhour go through our standard security checks and we have a number of controls and checks that take place before any transfer of funds can proceed. These checks are part of our on-going commitment to maintaining the security of our customers’ funds.

  Unfortunately our payments team was unable to verify your account electronically, hence you are unable to make payments on our site . We request that you provide us with clearly legible scanned color copies (scan, photo or screenshot) of one document from each of the categories listed below. Please login to your PPH account and follow this link in order to upload your documents

  https://www.peopleperhour.com/settings/idDocuments?autoOpen=1:
  1. Personal Identification:
  • A copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)
  2. Address Verification:
  • A copy of a recent utility bill or Bank Statement showing your name and address (less than 3 months old)
  3. Source of Payment Verification:
  • In case you are withdrawing funds to a Bank Account, PayPal or Skrill, a choice of: 1) a Bank Statement clearly showing the account number (or IBAN) and sort code (or BIC) you wish to have the funds transferred to, 2) your PayPal account statement showing your PayPal registered name, email address and verification status along with any relevant transactions, 3) your Skrill, account statement showing your Skrill registered name and email address along with any relevant transactions.

  I can imagine that you may feel concern in supplying this documentation but would like to advise that we are registered with the Information Commissioner’s Office and we are legally obliged to protect any personal information that we hold under the Data Protection Act.

  I appreciate your understanding and cooperation. We hope you understand that we have the best interests of our customers and KYC compliance regulations in mind when performing these checks.

  For more information please read our Terms and Conditions under http://www.peopleperhour.com/static/terms#payments

  Thank you,

  Comment actions Permalink
• 

  Yazmine

  • May 25, 2016 20:23

  I've given all my documents and still nothing! I want my money!

  0

  Comment actions Permalink
• 

  sheena

  • May 26, 2016 02:23

  I already withdraw the money one month back. but withdrawal amount is not processed yet, Still pending. Please help me..

  0

  Comment actions Permalink

Please sign in to leave a comment.