Invoice paid by the customer but funds are in escrow from 2 days

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Giuseppe

• June 10, 2016 08:24

I did a job for a client, I sent the job properly, the customer has accepted the bill and gave me good feedback. The invoice has been paid by the customer but funds are in escrow for 2 days. I spoke with my client who is very angry about this situation. I should do other work with this client but if you PPH holds the money one week, to me is not good, it does not seem correct.

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• Official comment

  

  Permanently deleted user

  • June 10, 2016 09:18

  Hello Giuseppe

  Thank you for your message.

  We understand your concern, however please note that the majority of invoices get processed within a matter of minutes or at least just a few hours, some invoices undergo additional security checks so we always suggest that you allow for 3 working days(excluding UK public holidays) to see the funds in your PPH wallet.

  Please let me know if I can help you with anything else.

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