Problem with video on my application for PPH

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Mara

• June 10, 2016 20:28

I've tried making a video to go onto my approval/application for PPH using my laptop webcam. There is no audio on it at all. I recorded a video on the webcam without using the PPH form and it works fine so I tried again yet still no joy on the PPH site. I need to get this done so I can (hopefully) get approved. Any advice?

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• Official comment

  

  Permanently deleted user

  • June 14, 2016 08:03

  Hello Mara

  Thank you for your message.

  We request you to try again using different browsers after clearing the cache, if the issue still persists then please switch to the text mode and submit your application for approval.

  Please let me know if I can help you with anything else.

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  Gina

  • November 24, 2016 11:49

  Hi there,

   

  I recorded and successfully uploaded a video to 'Personalise my Application', and although the video is showing on my profile, every time I try to submit a proposal, I receive the message that I haven't completed my profile with a video.

  Stumped.  Can you please shed some light on what's going on?

  Thanks.

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