Payment - Pending

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Katarzyna

• April 15, 2016 14:57

I have withdrawal with pending status since the 12/04 I haven't been notified that I do have to upload any documents. After contacting customer service I have been told that I need to upload ID and bank statement which I did.
I received an e-mail after asking me for utility bill which I don't have (the info provided on your web says 'utility bill or bank statement?!) The customer service is unresponsive at the moment I asked for escalation and I resubmitted the documents again, what is happening?

I have been registered since last year and I never been asked to upload any documents!

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• Official comment

  

  Permanently deleted user

  • April 15, 2016 15:34

  Hi Katarzyna,

  I have opened up a ticket for you with our customer support team and someone will reply back to you soon.

  Please let me know if I can help you with anything else.

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  Jamie

  • May 12, 2016 19:45

  I have had the same problem trying to pay a guy who built my website. This PPH is very poor and will not be using it again.

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