Understanding hourlies

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Amber

Hi, I am new to PPH and i wanted to post my first hourlie. Although I can't find answers to a few questions,

Am I given the option to accept an hourlie? For example what if an hourlie is purchased but I can not fulfill say I am out of town. Can I decline or do i need to pause or remove the hourlie if that is possible?

Also what if an hourlie is purchase but they don't communicate back to me what they want and thus it goes over the time allotted for the project?

Last question for now is what if my houlie required more time? Do i lose the money or does PPH take more % from my payment?

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  • Official comment
    Permanently deleted user

    Hi Amber,

    Many thanks for your message. Welcome to PPH!

    Regarding your questions:

    1) If somebody orders an Hourlie and you are not able to fulfil it, you must let the buyer know and send them a refund. Please note that sending refunds can dramatically affect your CERT score and therefore you must always set your availability to 'away' or pause an Hourlie if you feel you are unable to fulfil any orders.
    2) When a buyer orders an Hourlie, it will state within the information box in your Worstream at the time of purchase what date it must be delivered. If the buyer does not respond before this date with information you need to get started, you can submit a refund and type in the box that the buyer did not provide you with everything you need. This will ensure you do not receive any automatic negative feedback from our system.
    3) If you require more time, you will not lose the money and PPH will not take more % from you, as long as you let the buyer know. If the workstream becomes inactive and doesn't have any messages within a month, the funds will be automatically released back to the buyer.

    I hope this is clear?

    Please let me know if I can help you with anything else.

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  • Sabrina

    Hey Kelly

    I came across this question and thought I was well versed in the world of hourlies, but after seeing your answers, I am now confused.

    In response to your answers:

    1) I thought that if you grant refunds from your end, your CERT is not affected, but it is only when your buyer asks for a refund? This is what we were told previously. This is because you are letting your buyer know in advance you are unable to do the work for a particular reason and it may not be your fault.

    Also, when you change your availability, it does not actually stop the buyer from being able to purchase the hourlie. This is a fault that has been complained about several times in the past. Is it now fixed? Pausing the hourlie definitely stops the hourlie being purchased.

    2) This is the one that is disturbing - when do you receive automatic negative feedback???? I have never heard of this. The only time I have seen automatic negative feedback given is if the buyer asks for a refund and you do not respond within three days.

    So many times, buyers take a lot of time to come back to you with feedback, or required materials, bringing a natural delay in the delivery date. Usually, if both people are aware, there is no problem. I always deliver my part before the delivery date if I have all the required materials. However, if I am waiting for the buyer, they are usually understanding about it. I have never been penalised for delivering late if we are still genuinely working on the project.

    I just had someone purchase "1 hour's WordPress work", which has a delivery date of 2 days I think. Just to give time for them to review the work. However, the buyer took several days to get back to me with the required work and I didn't invoice until after 10 days. I wasn't penalised and I still got good feedback from the client, because the job was fulfilled very quickly.

    So, I am very confused with this answer. Also, why would you submit a refund to the buyer if you are still waiting for information? After all, you still want to make the sale. Plus, didn't you say earlier that it damages your rating? So, why would you want to actively damage your rating just because your buyer is slow at responding??

    I look forward to hearing the answers to these queries.

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