How to enable escrow payment on my account

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Adnan

• June 23, 2016 00:21

Hi all,
I had read the help topic and did'nt get the topic on how to enable escrow payments on my account. I have a invoice pending and my buyer is telling to make a request to him to release the payment and when I am clicking on the "Request Deposit" link it showing me this:

"Your Seller Escrow is inactive at this point."

Can anyone help me here

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• Official comment

  

  Permanently deleted user

  • June 23, 2016 13:39

  Hello Adnan

  Thank you for your message.

  Sorry about that. In order to get the funds released from escrow, you need to raise invoice in the workstream and once you raise it, the buyer will be notified to release the payment and upon his approval the funds will be released to you wallet then you can withdraw them to your account.

  In regards to "Your Seller Escrow is inactive at this point", it sounds like you need to verify your account. In order to verify, we request you to upload some documents on your payments settings page (https://www.peopleperhour.com/settings/payments) to verify your account.
  We need
  ->a copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)
  ->in case you are withdrawing funds to a Bank Account, PayPal or Skrill, a choice of:
  1) Bank Statement of the account you wish to have the funds transferred to; clearly showing your name, the account number (or IBAN) and sort code (or BIC),
  2) PayPal account statement showing your PayPal registered name, email address and verification status along with any relevant transactions,
  3) Skrill, account statement showing your Skrill registered name and email address along with any relevant transactions.
  Please let me know if I can help you with anything else..

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  Adnan

  • June 23, 2016 21:41

  Okay I will upload the government ID, then:
  1: Will the status "Your escrow payment is not available at this time" remove?
  2: Will be am able to get the payments to my local account?
  Thank you

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  Permanently deleted user

  • June 27, 2016 08:20

  Hi Adnan,

  Yes the status "Your escrow payment is not available at this time" will be removed.

  You can withdraw the payments using whichever method you select. For example, if you select bank account, the funds will be sent to your bank account.
  Please let me know if I can help you with anything else.

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