Customer Support Service Gone Very Bad.

Follow

Athar

• August 30, 2024 18:25

I recall a time when PPH customer support was exceptional, but unfortunately, those days seem to be behind us. Lately, I feel that they've become apathetic towards sellers' concerns. I've been waiting for over three weeks to receive a response from customer support regarding a simple issue - removing my old Payoneer account from my profile. Despite numerous attempts to reach out, my query remains unresolved. This lack of support has led me to question whether People Per Hour is still a suitable platform for sellers, as the prolonged wait times and unresponsiveness are not only frustrating but also hinder business operations.

0

• 

  DeShond

  • September 12, 2024 05:42

  I know what you're going through Athar, the same thing happened to me. It took them a couple of weeks just to reply back to me and tell me that they "haven't had time to answer my question," then they referred me to "help topics" which didn't "help" me at all! But I have to admit: they do promptly fulfill refund requests, but they keep a small portion of your refunded money in your account to cover "future" projects. And of the small number of freelancers that I have hired for projects, the majority of them successfully delivered the gig, with the exception of TWO of the freelancers.

  0

  Comment actions Permalink
• 

  Tinashe

  • September 12, 2024 14:31

  I have the same issue l submitted my query regarding adding my bank account and it's been 2 days yet they wrote an email to me saying they will respond to my issue within 24 hours.

  0

  Comment actions Permalink
• 

  Nancy

  • September 12, 2024 17:50

  Yes, it's gone from bad to worse unfortunately.  How long is it taking to have currency converted now?  A project which has cleared the two week payment, but was in $, and needs converting to £.  Getting fed up with this now.

  0

  Comment actions Permalink

Please sign in to leave a comment.