£15.00 Hourlie refunded, client claims only received £13.50

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Ray

• July 12, 2016 15:57

Hi,

Hope someone can help.

I refunded a £15.00 Hourlie but the person/client claims they only received £13.50.

Two questions:

1.) How can I confirm this is correct
2.) If it is correct how can I transfer the missing £1.50 to the client?

Thanks, Ray

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• Official comment

  

  Mohammed

  • July 12, 2016 23:25

  Yes this is correct, nothing to transfer to your client , it's PPH 10% refund fee , tell him to check the terms pages 6.2 Refund policy

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  Ray

  • July 13, 2016 11:26

  Thanks Mohammed.

  Seems unfair that I cannot give him all his money back.

  Client is angry with me. He is right. It is unprofessional of me not to refund in full.

  How can I transfer the missing £1.50 to the client, using PPH?

  Ray

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  Mohammed

  • July 13, 2016 13:50

  it's not you , it's the system who that takes 10%

  The refund fee is waived in case the Seller is at fault for the refund per Section 6.4 - tell him to ask the support for full refund, PPH will transfer the missing £1.50 -

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  Ray

  • July 13, 2016 15:00

  Hi Mohammed,

  There is no fault in this case. It is mutual. But I don't want my CERT to go down, because of this.

  How much would it cost for PPH to pay him and I pay then PPH.

  I am a little surprised by all this - this is such a simple problem that is taking hours of my time to sort out.

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  Mohammed

  • July 13, 2016 15:09

  First your cert won't go down for 1-2 refunds/disputes, and esp when it's not your fault.

  10% fee is in the terms page and it applies to all buyers here , now if you want to pay him the missing £1.50 , either try from the Workstream page to issue a refund -you will be asked to enter reason- to be reviewed and accepted by mod/admin not sure if this will work, or from this very same page bottom right corner -click the orange/white cloud- open a ticket and ask support, they will help.

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  Ray

  • July 13, 2016 15:24

  Hi Mohammed,

  Thank you for taking the time to advise. It is appreciated.

  I'm still very new to all this. So I will do as you suggest.

  Thanks again,

  Ray

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  Ray

  • July 13, 2016 20:35

  Hi Mohammed,
  My customer has now received his refund.
  Many thanks for your kind assistance.
  Regards,
  Ray

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  Mohammed

  • July 13, 2016 20:42

  You're welcome Ray!

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