Credit Refund

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Craig

• August 06, 2016 18:42

I think it would be fair to have your proposal credit refunded when you have taken the time and submitted a proposal for a job which is awarded to someone else when your proposal has not even been read.

When this happens your proposal has not even been considered and would stop experienced designers being punished by people selecting the cheapest option.

 

Please consider this PPH as would make the site a lot more user friendly.

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• Official comment

  

  Permanently deleted user

  • August 09, 2016 15:13

  Hi Craig,

  Many thanks for your message.

  We introduced a new system a few months ago where buyers no longer need to open a proposal to review it. All proposals are visible together within a dashboard which allows buyers to quickly review proposals all in the same window and easily compare them against each other. Hence why your proposal looks like it was not viewed.

  Please let me know if I can help you with anything else. 

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  I S M

  • August 07, 2016 23:00

  PPH actually refunds the credit where a buyer doesn't hire anyone after posting a job. But if someone is hired, you don't get the proposal credit back. Even featured Proposal Credits are not refundable if someone hires a freelancer after posting a job.

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  Craig

  • August 08, 2016 07:10

  I understand that. Please read my comment again.

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  I S M

  • August 09, 2016 15:15

  I didn't know that Craig up till now. Thanks. That piece of information helps.

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  Mihai

  • May 09, 2017 10:39

  The problem appears when the EMPLOYER doesn't hire anyone and we still don't get our credit back!
  
  So let's go on this page and vote the comments of Sotiris and Munaeem Because they suggest SMART solution to this problem.
  
  http://support.peopleperhour.com/hc/en-us/community/posts/214988627-Proposal-credit-refund-if-job-not-awarded-in-3-days?page=1#community_comment_115003744248

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