Pending payments

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Joanne

• July 06, 2016 15:18

Is anyone else having issues with pending payments? The customer has confirmed the payment has been made. Usually i would get a notification of payment, I didn't and the amount is still sat in my Escrow. I know this can sometimes take a few days but it's usually instant and the lack of payment notification was strange. I have a friend who is having issues with Etsy via Worldpay, I know PPH use Worldpay too so I wondered if this was part of the problem?

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• Official comment

  

  Permanently deleted user

  • July 07, 2016 11:38

  Hi Joanne,

  Many thanks for your message.
  I have looked in your account and I can see you are already discussing this with a member of our team.
  Please let me know if I can help you with anything else.

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  Jason

  • November 23, 2016 12:18

  Hi Support, 

  I have added my Bank account to the PPH but it says It needs to be verified. How long does this take? I have added documentation but the thumbnail doesn't seem to show the image - is this effecting me withdrawing money from your system. 

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