Refunded with fee

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Alexandru

• July 13, 2016 15:43

Hello,

I've purchased a hourlie on 02 JUL 2016 that should be ready on 08 JUL 2016.I've all the materials needed but the seller didn't even reply.
Finally yesterday he replied that he can't do the job and if i want another job or to refund me and i said to refund me.
I got the full refund but with a fee of $4.50.It wasn't my fault so I would like a full refund. I've tried to contact Customer Support but i get a blank page and on IE i get "Content was blocked because it was not signed by a valid security certificate. " .

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• Official comment

  

  Permanently deleted user

  • July 14, 2016 19:05

  Hi Alexandru,
  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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• 

  Mohammed

  • July 13, 2016 17:16

  There is a 10% refund fee, check terms page 6.2 and 6.4

  " In case a Buyer is entitled to a refund, the Buyer receives the funds requested according to Section 6.3 minus a refund fee equal to 10% of the requested amount. The refund fee is waived in case the Seller is at fault for the refund per Section 6.4 "

  to contact support :

  In this same page , right bottom corner, click on the white and orange cloud.

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